EMI EMT-coordination

Session

EMI Support Status

4

12 Dec 2011, 15:50

CERN

Description

Report on EMI support status

• GGUS Dashboard
• EMI User support Procedure

As of 2011-12-09, there are 170 open tickets in EMI SUs, of which:

• 5 assigned,
• 47 in progress,
• 102 on hold,
• 2 reopened,
• 14 waiting for reply.

The tickets in assigned include:

• 0 top priority,
• 0 very urgent,
• 0 urgent,
• 5 less urgent.

Assigned ticket detail (per priority):

• less urgent:
  • (gLite WMS) - "WMS log files and compliance with Grid Security policies" #77161
    • SLA check: OK (Assigned on: 2011-12-08 09:17:11. To be taken in charge before 2011-12-29 09:17:11)
  • (LFC Development) - "EPEL update request for lcgdm" #77123
    • SLA check: OK (Assigned on: 2011-12-07 09:21:40. To be taken in charge before 2011-12-28 09:21:40)
  • (Information System Development) - "Errors in the publising of the Cluster node" #77053
    • SLA check: OK (Assigned on: 2011-12-05 15:39:17. To be taken in charge before 2011-12-26 15:39:17)
  • (DPM Development) - "DPM space reservation question" #76905
    • SLA check: OK (Assigned on: 2011-11-30 17:23:39. To be taken in charge before 2011-12-21 17:23:39)
  • (AMGA) - "SUs time zone needed" #76444
    • SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-11-15 15:20:27. Had to be taken in charge before 2011-12-06 15:20:27)
• Of the 5 less urgent tickets, 1 violate the SLA

Tickets to be discussed