Support Task Force Meeting (@FZK)

Wednesday 4 Aug 2004, 09:30 → 18:00 Europe/Zurich

441--K3 (Karlsruhe / Germany - FZK Room K3)

W.Thoene

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09:30 → 10:30 Welcome Note & Presentation of the current GGUS Support system¶

Welcome Note from Rainer Kupsch (our Manager)

afterwards
Presentation of the GGUS System including internals :-)

transparencies transparencies transparencies

10:00 → 10:30 Basic Support Modell¶

Based on the decision of the ROC Managers we need to define a detailled focus for the Meeting!

How to integrate NA4 / the "customers"?

10:30 → 10:45 Coffee brake¶

10:45 → 11:45 Processes¶

We need to identify all possible processes.
We need to take all scenarios into account and define possible integration phases.

Which services are central, which are distributed?

Who will be responsible for escalations / Service Levels?

Will there be a central WebSite where users can interact?

What are the "customers" needs?

11:45 → 12:30 Lunch Break¶

12:30 → 13:30 Interfaces¶

Where do we have to interface with others?
Who will provide an interface (we or the others?)

13:30 → 14:30 Tools¶

Which tools are necessary?