Regional Operations Meeting

Tuesday 20 Jan 2009, 13:00 → 14:00 Europe/Zurich

none (Virtual Meeting)

Marcin Radecki (Unknown)

The meetings brings together persons responsible for operations in CE ROC and site admins. Operational issues and plans for subtasks are being discussed. Meeting is held using EVO tool.
Meeting Access Information:
Title: CE Regional Operations Meeting, Community: UNIVERSE
Meeting password:ce
From: 12:30 (meeting starts at 13.00) CEST
To: 14:30 CEST
EVO gate click "Start" and browse the right link in the list ("CE Regional Operations Meeting").
Meeting Access Information:
Phone Bridge identifier:730257 password: 3376
EVO Phone Bridge Telephone Numbers:
Slovakia (UPJS, Kosice) +421 55 234 2420
Switzerland (CERN, Geneva) +41 22 76 71400
Italy (INFN, several cities) Phone numbers Enter '4000' to access the EVO bridge
Germany (DESY, Hamburg) +49 40 8998 1340
USA (BNL, Upton, NY) +1 631 344 6100
USA (Caltech, Pasadena, CA) +1 626 395 2112

13:00 → 13:20 Operations

1. New Regional Operations Model
• Regional Operator on Duty (ROD) comments
• Cooperation with 1st line, efficiency of support process
• Recommendation for sites: please comment on fixed failures in site notepad section of regional dashboard
• Proposal for closing tickets earlier if fix confirmed by site
• 1st line support team comments
Jabber chat room for site admins?
• feedback from sites


2. Operational model in each country after EGEE-III
   
Each ROCs were asked for providing plans for operational model after EGEE-III for SA1 meeting in Catania (2-6 March 09). In more details plans include organization of: regional operations database aka NGI-DB, monitoring, 1st line support, Operator on Duty, etc.) Need info who would be responsible in each country for reporting on that:
PL: CYFRONET
CZ: CESNET
AT:
SK: IISAS?
HR: SRCE?
HU:
SL: SIGNET
BY: UIIP

3. SE failures - how to avoid SD of entire site
We provide suggestions to OPS VO only as (for now) OPS status is taken for availability/reliability calculation. Sites is free to keep open/close queues for other VOs.
Proposal of recommendation for sites: switch to some other, relatively close SE (within the country) in case of SE downtime.
Requires: reconfiguration of CE and all WNs (changes in 2 files) and sBDII restart.
Question: do people like the idea of someone setting your SE as close one?


4. PPS sites
Status of release testing. SiGNET, GUP, WCSS.
5. Top level BDII service
Status of the DNS pool

• Status @CESNET - performance problems, plans?
• New top BDII @KFKI + ELUB
6. BDII service (re)organization in CE
Proposal to setup top BDII per conutry and setup all sites within the country to the top BDII.
Solution: We'll add automatic removal of failing instance from the current BDII poll.
Details from Lukasz on how do we determine the instance is failing for automatic DNS pool handling.

7. Cream-CE in our region
- no response on a mailing list? Does it mean that nobody is interested in it? What with alice VO sites?
- proposal on how to solve the issue

Speaker: Marcin Radecki

13:20 → 13:35 1st line & deployment support

1. Status of VOCE VO sites in SAM
2. Any other topic to be raised?

Speakers: Jan Astalos, Marcin Radecki

13:35 → 13:45 Monitoring

1. Any topic to be raised?

Speakers: Emir Imamagic, Marcin Radecki

13:45 → 13:55 Review of action items

Link to the last meeting action list

Speaker: Marcin Radecki

13:55 → 14:00 AOB

1. All admins: Any operational issue to be raised on ROC level? Next ROM meeting will be 02.02.2009