Name: Deployment team and UKI workshop
Start: 2009-03-12T10:00:00+00:00
End: 2009-03-13T16:15:00+00:00
Location: Room 532

Deployment team and UKI workshop

from Thursday, 12 March 2009 (10:00) to Friday, 13 March 2009 (16:15)

Monday, 9 March 2009
Tuesday, 10 March 2009
Wednesday, 11 March 2009
Thursday, 12 March 2009

10:00 Introductions
Introductions
10:00 - 10:10

10:10 What regionalisation means for us
What regionalisation means for us
10:10 - 11:30
- The on-duty tasks - Nagios and messaging - First line support

11:30 TEA/COFFEE BREAK
TEA/COFFEE BREAK
11:30 - 11:45

11:45 On-duty tasks
On-duty tasks
11:45 - 13:00
- The shifts and schedules - The dashboard - Alarm procedures - Ticketing sites and follow-up

13:00 LUNCH
LUNCH
13:00 - 14:00

14:00 Nagios and messaging
Nagios and messaging
14:00 - 15:00
- The goals of common messaging - Status in the UKI - Requirements from the UKI setup - Plans and next steps -- What functionality and by when -- Who is doing what and when?

15:00 First-line support
First-line support
15:00 - 15:30
- The current system - The UKI approach

15:30 TEA/COFFEE BREAK
TEA/COFFEE BREAK
15:30 - 15:50

15:50 Extended support
Extended support
15:50 - 16:30
- The helpdesk interface - Support teams - How support teams operate

16:30 Summary & conclusions
Summary & conclusions
16:30 - 16:45
Friday, 13 March 2009

09:30 Review of regionalisation discussion and actions
Review of regionalisation discussion and actions
09:30 - 09:40

09:40 DTEAM meetings
DTEAM meetings
09:40 - 09:55
- Structure of meetings - Team membership - Areas to improve

09:55 Deployment/operations problems & issues
Deployment/operations problems & issues
09:55 - 10:10
- Look back at quarterly reports - Current known areas to be followed up

10:10 Communications
Communications
10:10 - 10:30
- Use of blogs - Current status of webpages - Areas of concern - Ticketing and metrics

10:30 TEA/COFFEE BREAK
TEA/COFFEE BREAK
10:30 - 10:50

10:50 GridPP services
GridPP services
10:50 - 12:00
- What we provide - Issues with the availability/use - WMS - tBDII - User requests - UI coverage - Monitoring tools - Testing new releases (deployment strategy with less PPS interaction) - Service resilience issues - Disaster planning

12:00 Current concerns
Current concerns
12:00 - 13:00
- SL5 - CREAM - Experiment software areas - Memory caps - Job efficiencies - Procedures for ... removing SEs...

13:00 LUNCH
LUNCH
13:00 - 13:45

13:45 Experiment and user needs
Experiment and user needs
13:45 - 14:30
- Site interactions with users - Review of problems from last 12 months - Areas yet to be resolved

14:30 Storage
Storage
14:30 - 15:00

15:00 TEA/COFFEE BREAK
TEA/COFFEE BREAK
15:00 - 15:20

15:20 Site tuning & improvement
Site tuning & improvement
15:20 - 16:00
- Lessons from experiment testing - Ramping up to cope with analysis needs - Upgrades and recommendations -- Best/worst performing sites

16:00 Conclusions & actions
Conclusions & actions
16:00 - 16:15

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