Blackett Laboratory, Imperial College London, SW7 2BZ
Jeremy Coles
Description
- This is a workshop to:
-- Improve understanding around UKI regional operations and responsibilities
-- Develop GridPP deployment and operations priorities for the coming year
Meeting is being held at:
Blackett Laboratory, Imperial College London, SW7 2BZ
- The on-duty tasks
- Nagios and messaging
- First line support
3
TEA/COFFEE BREAK
4
On-duty tasks
- The shifts and schedules
- The dashboard
- Alarm procedures
- Ticketing sites and follow-up
5
LUNCH
6
Nagios and messaging
- The goals of common messaging
- Status in the UKI
- Requirements from the UKI setup
- Plans and next steps
-- What functionality and by when
-- Who is doing what and when?
7
First-line support
- The current system
- The UKI approach
8
TEA/COFFEE BREAK
9
Extended support
- The helpdesk interface
- Support teams
- How support teams operate
- Structure of meetings
- Team membership
- Areas to improve
13
Deployment/operations problems & issues
- Look back at quarterly reports
- Current known areas to be followed up
14
Communications
- Use of blogs
- Current status of webpages
- Areas of concern
- Ticketing and metrics
15
TEA/COFFEE BREAK
16
GridPP services
- What we provide
- Issues with the availability/use
- WMS
- tBDII
- User requests - UI coverage
- Monitoring tools
- Testing new releases (deployment strategy with less PPS interaction)
- Service resilience issues
- Disaster planning
17
Current concerns
- SL5
- CREAM
- Experiment software areas
- Memory caps
- Job efficiencies
- Procedures for ... removing SEs...
18
LUNCH
19
Experiment and user needs
- Site interactions with users
- Review of problems from last 12 months
- Areas yet to be resolved
20
Storage
21
TEA/COFFEE BREAK
22
Site tuning & improvement
- Lessons from experiment testing
- Ramping up to cope with analysis needs
- Upgrades and recommendations
-- Best/worst performing sites
