ETICS Technical Commitee

Thursday 19 Mar 2009, 15:30 → 16:30 Europe/Zurich

TBD (CERN)

Alberto Di Meglio (CERN)

Conference Name: ETICS Technical Committee meeting Recurrence: Every Thursday at 15:30 CET Dial-in numbers: +41227676000 (Main) Access code: 0126137 (Participant) Participant site: https://audioconf.cern.ch/call/0126137

15:30 → 15:35 Welcome and headcount

15:35 → 16:00 Status reports

Highlights of the week, 5 minutes for each WP (NA2, SA1, SA2, JRA1, JRA2)

16:00 → 16:05 Review organization and deliverables

Checks on the review organization schedule and deliverables status 3 April: Review 2 April: Dressed rehearsal 20 March: Second rehearsal (online) 18 March: All deliverables and project reports must be in the hands of the EC and reviewers 16 March: All deliverables and project reports must be sent out (CD-ROM) 13 March: Revised versions of the presentations to PMB/TC 10 March: All deliverables and reports must be ready for PMB approval 6 March: Deliverables reviewed, back to originators for modifications 2 March: activity quarterly report to project manager (Alberto); all (most) budget and effort data to project admin (Catherine) 27 February: deliverables ready for internal review sent to reviewers 19 February: First rehearsal 13 February: deliverables first draft

16:05 → 16:20 Deliverables, milestones and planning check

Formal check of agreed milestones and planning

16:20 → 16:25 ETICS USIS (User Satisfaction Improvement Strategy)

Improving user satisfaction about usage of the ETICS services is critical. ETICS is often perceived as slow and difficult to use. This is due to a number of factors: 1) Need for technical improvements in speed and usability 2) Disinformation or third-party rumours 3) General resistance to adopt 'procedures' We need to understand what to focus on and have a plan to address this issue as a combination of technical enhancements, training and dissemination. Where to start?

16:25 → 16:30 AOB