USAG meeting - Theme: New Software Process; Impact on Support

28-R-006 (CERN)



User Support Advisory Group (USAG) meeting This group is, in EGEE III, the successor of the EGEE II Executive Support Committe (ESC).

Information twiki

Dial-in numbers: +41227676000 (English, Main)
Access codes: 0151819 (Leader)
0161792 (Participant)
Leader site:
Participant site:

  1. Agenda approval
  2. Comments on minutes from the April 2nd USAG meeting [here].
    Draw conclusions from the 18 messages' email thread that followed the publishing of these minutes NB! Summary appended as Material --> Text!
  3. Continuous user support assessment as required by MSA-1.6 via the weekly escalation reports This time: emphasis on ROC reports.
  4. New Software Process; Impact on Support.

    Taking into account:
    1. Paper on new software process.
    2. Moving towards EGI- EGEE Year 2 paper .
    3. EGEE's plans for transition - slides (check number 3).
    4. Staged rollout of released middleware.
    5. wLCG Roadmap from the Prague workshop last March (especially slides 14-16 and 21).
  5. The new TPM OLA replacing EDMS doc. 888089 is now linked here (also as Material below).
    This is the 2nd of a series of USAG meetings where we are called to shape the User Support strategy in the last year of EGEE and in view of EGI. Here is the EGI Blueprint v.3 (Dec 2008) for quick reference during these meetings. It is important for us to think carefully how the decentralisation of testing and certification will impact the quality of User Support for software-related tickets.
  6. Review Action List [go to point 5 of these notes.]
  7. A.O.B.
    VO Admins of the LHC Experiment VOs go to, create Groups "TEAM" and "ALARM" and add the DNs of your authorised teamers and alarmers. If you can't remember who is who please contact for the Teamers' list and read the Alarmers' list in the Alarms' twiki.. Relevant savannah ticket #104835.
  8. Next meeting date: Thu 28 May 2009 @ 9:30 CET ! (Algorithm: Last Thursday of the month)
Last Update: 2009-04-27 by M.Dimou
The agenda of this meeting is empty