wLCG Roadmap from the Prague workshop last March (especially slides 14-16 and 21).
The new TPM OLA replacing EDMS doc. 888089 is now linked here (also as Material below).
This is the 2nd of a series of USAG meetings where we are called to shape the User Support strategy in the last year of EGEE and in view of EGI. Here is the EGI Blueprint v.3 (Dec 2008) for quick reference during these meetings. It is important for us to think carefully how the decentralisation of testing and certification will impact the quality of User Support for software-related tickets.
VO Admins of the LHC Experiment VOs go to https://lcg-voms.cern.ch:8443/vo/YourVOname/vomrs, create Groups "TEAM" and "ALARM" and add the DNs of your authorised teamers and alarmers. If you can't remember who is who please contact Guenter.Grein@iwr.fzk.de for the Teamers' list and read the Alarmers' list in the Alarms' twiki.. Relevant savannah ticket #104835.
Next meeting date: Thu 28 May 2009 @ 9:30 CET ! (Algorithm: Last Thursday of the month)