In order to enable an iCal export link, your account needs to have an API key created. This key enables other applications to access data from within Indico even when you are neither using nor logged into the Indico system yourself with the link provided. Once created, you can manage your key at any time by going to 'My Profile' and looking under the tab entitled 'HTTP API'. Further information about HTTP API keys can be found in the Indico documentation.
Additionally to having an API key associated with your account, exporting private event information requires the usage of a persistent signature. This enables API URLs which do not expire after a few minutes so while the setting is active, anyone in possession of the link provided can access the information. Due to this, it is extremely important that you keep these links private and for your use only. If you think someone else may have acquired access to a link using this key in the future, you must immediately create a new key pair on the 'My Profile' page under the 'HTTP API' and update the iCalendar links afterwards.
Permanent link for public information only:
Permanent link for all public and protected information:
Future of ticket triage (TPM).
Torsten attended the SA1 f2f meeting in Catania last month and was asked together with the user support team + USAG to investigate and
come back with a proposal on the Future of ticket triage (TPM).
Taking into account:
The volume of tickets in the last months,
The originating VOs,
The user support strategy of the VOs (some LHC VOs do their one triage before,
use of Direct Site Notification etc),
who will provide the effort: central or NGIs, automated triage based on user certificate?
This is the first of a series of USAG meetings where we are called to shape the User Support strategy in the last year of EGEE and in view of EGI. It is important for us to think carefully where (how much decentralised) we wish ticket triage, alias 1st Level Support, alias TPM services to take place.
It's show time folks, again! This week since March 30th : LHC experiment VOs to perform an ALARM ticket test (full round from opening to ticket closing) to Tier1s. [savannah ticket #107452] and [testing rules]. Summary reports must be sent to email@example.com by tomorrow, April 3rd, at the latest!
Next meeting date: Thu 30 Apr 2009 @ 9:30 CET ! (Algorithm: Last Thursday of the month)