Name: ServiceNow User Group (SNUG) Suisse Romande - 11ème réunion du groupe d'utilisateurs ServiceNow
Start: 2018-06-13T09:00:00+02:00
End: 2018-06-13T19:30:00+02:00
Location: CERN

ServiceNow User Group (SNUG) Suisse Romande - 11ème réunion du groupe d'utilisateurs ServiceNow

Wednesday 13 June 2018 - 09:00

Monday 11 June 2018
Tuesday 12 June 2018
Wednesday 13 June 2018

09:30

09:30 - 09:45
Room: 774/R-013

09:45

09:45 - 10:15
Room: 774/R-013

10:15 Presentations by CERN Service Management teams
Presentations by CERN Service Management teams
10:15 - 11:00
Room: 774/R-013
One day at CERN… - Eric Lienard (CERN SMB/SMS)
One day at CERN…
- Eric Lienard (CERN SMB/SMS)
10:15 - 10:30
Room: 774/R-013
10:30 Replicator - Africa Santos (CERN SMB/SMS) Pablo Del Castro (CERN SMB/SMS)
Replicator
- Africa Santos (CERN SMB/SMS)
- Pablo Del Castro (CERN SMB/SMS)
10:30 - 10:45
Room: 774/R-013
10:45 CERN Service Status Board - Jorge Garcia Cuervo (CERN IT/CF/SM)
CERN Service Status Board
- Jorge Garcia Cuervo (CERN IT/CF/SM)
10:45 - 11:00
Room: 774/R-013
11:00 Latest news from Knowledge 18
Latest news from Knowledge 18
11:00 - 12:00
Room: 774/R-013

12:00 Lunch at cafeteria Ô délices (Build. 774) and - in parallel - visits to CCC (2 visits with 20 participants, from 12h30 to 13h00 and 13h00 to 13h30)
Lunch at cafeteria Ô délices (Build. 774) and - in parallel - visits to CCC (2 visits with 20 participants, from 12h30 to 13h00 and 13h00 to 13h30)
12:00 - 13:55
Room: 774/R-013

12:30 Visit CERN Control Center (CCC) - Group 1
Visit CERN Control Center (CCC) - Group 1
12:30 - 13:00
Room: 874-R-001

13:00 Visit CERN Control Center (CCC) - Group 2
Visit CERN Control Center (CCC) - Group 2
13:00 - 13:30
Room: 874-R-001

13:55 Presentations from user group members
Presentations from user group members
13:55 - 16:15
Room: 774/R-013
14:00 Mobile interface and software quality at CERN - Iban Eguia (CERN SMB/SMS) Aitor Brazaola (CERN SMB/SMS)
Mobile interface and software quality at CERN
- Iban Eguia (CERN SMB/SMS)
- Aitor Brazaola (CERN SMB/SMS)
14:00 - 14:30
Room: 774/R-013
14:30 Implementation of ServiceNow at Givaudan - Laurent Guerre (Givaudan )
Implementation of ServiceNow at Givaudan
- Laurent Guerre (Givaudan )
14:30 - 15:00
Room: 774/R-013
15:00 GDPR Subject Access request at UICN - Jean-Luc Chatton (UICN )
GDPR Subject Access request at UICN
- Jean-Luc Chatton (UICN )
15:00 - 15:30
Room: 774/R-013
15:30 Coffee break
Coffee break
15:30 - 15:45
Room: 774/R-013
15:45 Integration with Nexthink at Firmenich - Pierre Hug (Firmenich ) Robin Chytil (Firmenich )
Integration with Nexthink at Firmenich
- Pierre Hug (Firmenich )
- Robin Chytil (Firmenich )
15:45 - 16:15
Room: 774/R-013
16:15 Roundtable (feedback and proposal for next meeting) and - in parallel - AMS visit (two visits are planned from 17h to 17h30 and 17h30 to 18h, with around 20 participants per visit)
Roundtable (feedback and proposal for next meeting) and - in parallel - AMS visit (two visits are planned from 17h to 17h30 and 17h30 to 18h, with around 20 participants per visit)
16:15 - 17:50
Room: 774/R-013

17:00 Group 1 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 16h45 from Build. 774)
Group 1 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 16h45 from Build. 774)
17:00 - 17:30
Room: 946

17:30 Group 2 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 17h15 from Build. 774)
Group 2 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 17h15 from Build. 774)
17:30 - 18:00
Room: 946

18:00

18:00 - 18:10
Room: 774/R-013

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