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ServiceNow User Group (SNUG) Suisse Romande - 11ème réunion du groupe d'utilisateurs ServiceNow

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774/R-013 (CERN)

774/R-013

CERN

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Isabel Fernandez Gonzalez (CERN), Nicole Cremel (CERN), Olaf Van Der Vossen (CERN)
Description

11th Suisse romande ServiceNow User Group meeting

Nicole Cremel (IT), Isabel Fernandez(SMB)
Participants
56 View full list
    • 09:30 → 09:45
      CERN welcome 774/R-013

      774/R-013

      CERN

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      Welcome participants by Mr. Lluis Miralles, CERN SMB (Site Management and Buildings) department leader

      Conveners: Olaf Van Der Vossen (CERN), Mr Robin Chytil (Firmenich)
      SNUG_2018.pdf
      SNUG_2018.pptx
      SNUG-replacement-lluis.pdf
      SNUG-replacement-lluis.pptx
      SRSNUG-2018-Jun-13-agenda.pdf
      SRSNUG-2018-Jun-13-agenda.pptx
    • 09:45 → 10:15
      Reception & Coffee 774/R-013

      774/R-013

      CERN

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      Hall entrance Build. 774 (near auditorium and cafeteria)

      Conveners: Mrs Isabel Fernandez Gonzalez (CERN), Mrs Nicole Cremel (CERN), Mr Olaf Van Der Vossen (CERN)
    • 10:15 → 11:00
      CERN Talks: Presentations by CERN Service Management teams 774/R-013

      774/R-013

      CERN

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      Conveners: Mr David Martin Clavo (CERN), Mr Olaf Van Der Vossen (CERN)
    • 10:15 → 10:30
      One day at CERN… 15m 774/R-013

      774/R-013

      CERN

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      Speaker: Mr Eric Lienard (CERN SMB/SMS)
      Quick_SNUG_062018_v3.ppsx
    • 10:30 → 10:45
      Replicator 15m 774/R-013

      774/R-013

      CERN

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      Speakers: Mrs Africa Santos (CERN SMB/SMS), Mr Pablo Del Castro (CERN SMB/SMS)
      ReplicatorSNUG_PabloAfri.pdf
    • 10:45 → 11:00
      CERN Service Status Board 15m 774/R-013

      774/R-013

      CERN

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      Speaker: Mr Jorge Garcia Cuervo (CERN IT/CF/SM)
      ssb_snug.pdf
      ssb_snug.pptx
    • 11:00 → 12:00
      ServiceNow: Latest news from Knowledge 18 774/R-013

      774/R-013

      CERN

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    • 12:00 → 13:55
      Lunch break: Lunch at cafeteria Ô délices (Build. 774) and - in parallel - visits to CCC (2 visits with 20 participants, from 12h30 to 13h00 and 13h00 to 13h30) 774/R-013

      774/R-013

      CERN

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    • 12:30 → 13:00
      Lunch break: Visit CERN Control Center (CCC) - Group 1 874-R-001 (CERN Visit Points)

      874-R-001

      CERN Visit Points
      Convener: Mr Pablo Del Castro Galan (CERN)
    • 13:00 → 13:30
      Lunch break: Visit CERN Control Center (CCC) - Group 2 874-R-001 (CERN Visit Points)

      874-R-001

      CERN Visit Points
      Convener: Mr Pablo Del Castro Galan (CERN)
    • 13:55 → 16:15
      SNUG's members Talks: Presentations from user group members 774/R-013

      774/R-013

      CERN

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      Convener: Mr Robin Chytil (Firmenich)
    • 14:00 → 14:30
      Mobile interface and software quality at CERN 30m 774/R-013

      774/R-013

      CERN

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      Speakers: Mr Aitor Brazaola (CERN SMB/SMS), Mr Iban Eguia (CERN SMB/SMS)
      Software.Quality&Mobile.SNUG18.ppsx
    • 14:30 → 15:00
      Implementation of ServiceNow at Givaudan 30m 774/R-013

      774/R-013

      CERN

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      Speaker: Mr Laurent Guerre (Givaudan )
      SNUG - Givaudan AskMe Input for external presentation 13062018.pdf
    • 15:00 → 15:30
      GDPR Subject Access request at UICN 30m 774/R-013

      774/R-013

      CERN

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      Speaker: Mr Jean-Luc Chatton (UICN )
      GDPR Subject Access Request at IUCN.pdf
    • 15:30 → 15:45
      Coffee break 15m 774/R-013

      774/R-013

      CERN

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    • 15:45 → 16:15
      Integration with Nexthink at Firmenich 30m 774/R-013

      774/R-013

      CERN

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      Speakers: Mr Pierre Hug (Firmenich ), Mr Robin Chytil (Firmenich )
      Nexthink and ServceNow at Firmenich- June2018_2.pdf
      Nexthink and ServceNow at Firmenich- June2018_2.pptx
    • 16:15 → 17:50
      End session: Roundtable (feedback and proposal for next meeting) and - in parallel - AMS visit (two visits are planned from 17h to 17h30 and 17h30 to 18h, with around 20 participants per visit) 774/R-013

      774/R-013

      CERN

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    • 17:00 → 17:30
      End session: Group 1 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 16h45 from Build. 774) 946 (CERN Visit Points)

      946

      CERN Visit Points
      Convener: Mr Pablo Del Castro Galan (CERN)
    • 17:30 → 18:00
      End session: Group 2 - AMS (Alpha Magnetic Spectrometer) control room visit (bus at 17h15 from Build. 774) 946 (CERN Visit Points)

      946

      CERN Visit Points
      Convener: Mr Pablo Del Castro Galan (CERN)
    • 18:00 → 18:10
      Bus return to Globe parking (from Build. 774) 774/R-013

      774/R-013

      CERN

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