Speaker
Peter SOLLANDER
Description
Diagnostics and follow-up of interventions including the
final sign-off and documentation are key elements to
quality assurance both for the requestor and the
service responsible for interventions.
The presentation will give an overview of the workflow
used in the infrastructure domain seen from the CCC,
high-light advantages and weak areas with the current
set-up and will give hints to how other areas of the
department might benefit from a similar procedure.
Author
Peter SOLLANDER
