Housing Service, Cleaning & Hotel Managament functionalities review

Monday 5 Jul 2010, 14:30 → 16:00 Europe/Zurich

39-1-002 (CERN)

Isabel Fernandez Gonzalez (CERN), Olaf van der Vossen

Useful links:

• Service Catalogue repository tool
• Description of the Housing Service
• Description of the Cleaning function
• Description of the Hotel Management function

Slides CSC_training.pdf CSC_training.pptx

14:30 → 16:00 Service Management Repository tool presentation

Presentation of the Service Management Repository tool. Review of the "Housing Service" data. Review of the "Cleaning" and "Hotel Managements" functions data.

Speakers: Isabel Fernandez Gonzalez (CERN), Olaf van der Vossen

Review Housing Service

• Add in additional information: card access (as it is in the confirmation letter). Action: Done by Bernard & Isabel
• Wonder if it should be mentioned that if any problem happens out of the opening hours, the client can contact “service pompier”. Action: Bernard and Veronique to think about it  
• Need to indentify “ Housing Service” customers, Veronique suggests FAC (Facility and Accomodation committe): Action: Veronique will search for further information 
• Veronique has asked to replace “hostel” by “hotel” every where in the catalogue. Nevertheless we have included “foyer” in the French key words, as people is still used to the term: Action: done by Isabel

 

Review “Cleaning” and “ Hotel management” functionalities

• We need to nominate the function managers for those functions elements: Action: Isabel has assigned the role to Veronique, Bernard and Isabelle Mardirossian. Veronique will verify if they are the right people for that role.
• We have completed both functions:
  • Action: Veronique and Bernard to review the content. 
  • Action: Veronique needs to verify the contract description
• Olaf wonders if a new function should be added that will correspond to Veronique&Bernard job: Action: olaf will check with our consultant.

 

Veronique suggestions:

• Add button/link in the csc portal that will allow to go to the csc repository tool with the preselected service (from the portal service to edit the service)
• Do not think that future csc users will make the difference between “ open a request ticket”  and open and incident ticket.