Service Management workshop - Knowledge Base KPIs
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Europe/Zurich
222/R-003 (CERN)
Description
Open discussion, where all firms will present their use of the Knowledge Base (KB) part of ServiceNow, followed by questions and comments from the participants.
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Welcome at the CERN reception (building 33) 33/R-009 - Visits Service Conference Room
33/R-009 - Visits Service Conference Room
CERN
Esplanade des Particules 1 1217 Meyrin15Show room on mapConveners: Isabel Fernandez Gonzalez (CERN), Nicole Cremel (CERN) -
Open presentations by the participants on the use and monitoring of the Knowledge Base 222/R-003
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1
Speakers: Angela Custodio (Firmenich), Pierre Hug (Firmenich)
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2
Speakers: Francois Perez Torres (CERN), Isabel Fernandez Gonzalez (CERN), Nicole Cremel (CERN)
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3
Speaker: François Cisier (Sulzer)
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4
Speaker: Fredrik Holmstrom (Givaudan)
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5
Speaker: Iban Eguia Moraza (Swisscom)
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Lunch together - CERN Restaurant 1 - Glassbox
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