EMI EMT-coordination

Session

EMI Support Status

5

5 Dec 2011, 15:50

Description

Report on EMI support status

GGUS Dashboard - EMI User support Procedure

As of 2011-12-02, there are 170 open tickets in EMI SUs, of which:

• 6 assigned,
• 50 in progress,
• 93 on hold,
• 2 reopened,
• 19 waiting for reply.

The tickets in assigned include:

• 0 top priority,
• 1 very urgent,
• 0 urgent,
• 5 less urgent.

Assigned ticket detail (per priority):

• very urgent
  • (gLite WMS) - "EMI WMS WMProxy can lose jobs" #76824
    • SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-11-25 18:18:10. Had to be taken in charge before 2011-11-30 09:00:00)
  • Of the 1 very urgent tickets, 1 violates the SLA
• less urgent:
  • (CREAM-BLAH) - "EMI Update 10 CREAMCE authentication problem" #76965
    • SLA check: OK (Assigned on: 2011-12-02 10:11:15. To be taken in charge before 2011-12-23 10:11:15)
  • (DPM Development) - "DPM space reservation question" #76905
    • SLA check: OK (Assigned on: 2011-11-30 17:23:39. To be taken in charge before 2011-12-21 17:23:39)
  • (AMGA) - "SUs time zone needed" - #76444
    • SLA check: OK (Assigned on: 2011-11-15 15:20:27. To be taken in charge before 2011-12-06 15:20:27)
  • (Information System Development) - "bdii tmpfs fills up and silently fails" - #76337
    • SLA check: OK (Assigned on: 2011-11-15 10:41:11. To be taken in charge before 2011-12-06 10:41:11)
  • (gLite Hydra) - "Hydra service administration" - #76138
    • SLA check: OK (Assigned on: 2011-11-14 15:55:16. To be taken in charge before 2011-12-05 15:55:16)
  • Of the 5 less urgent tickets, 0 violates the SLA
  
  Tickets to be discussed