CHEP 2013 Poster - Handling WLCG Critical Service Incidents

Name: CHEP 2013 Poster - Handling WLCG Critical Service Incidents
Start: 2013-10-14T15:00:00+02:00
End: 2013-10-18T16:00:00+02:00
Location: Other Institutes

14 Oct 2013, 15:00 → 18 Oct 2013, 16:00 Europe/Zurich

Other Institutes

Description

Original abstract is https://indico.cern.ch/abstractDisplay.py?abstractId=10&confId=214784
Final contribution page http://www.chep2013.org/contrib/10
CDS record https://cds.cern.ch/record/1622238
Discussion on contributed material is in https://savannah.cern.ch/support/?137871
Material attached to this agenda as Slides contains the detailed drill of each real ALARM prepared for the WLCL MB during the last 3 years. It is to be consulted as input data and proof of the conclusions listed on the poster.
Data on GGUS tickets from 2009 can be found from the WLCG Management Board (MB) index. Example: Slide 7 of the 2009-12-15 WLCG MB. At the time, the ALARMs were not drilled exhaustively but they were giving input to the GGUS development team for features' addition, enhancements, fixes and tests of the whole chain of the ALARM workflow. Related documents:
- https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport#ALARM_tickets_quality
- https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Direct_routing_to_sites_faq
- ALARM tickets entered production with the 2008/07/03 GGUS Release. Decision meeting HERE.

The agenda of this meeting is empty