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CHEP 2013 Poster - Handling WLCG Critical Service Incidents
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Europe/Zurich
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Description
- Original abstract is https://indico.cern.ch/abstractDisplay.py?abstractId=10&confId=214784
- Final contribution page http://www.chep2013.org/contrib/10
- CDS record https://cds.cern.ch/record/1622238
- Discussion on contributed material is in https://savannah.cern.ch/support/?137871
- Material attached to this agenda as Slides contains the detailed drill of each real ALARM prepared for the WLCL MB during the last 3 years. It is to be consulted as input data and proof of the conclusions listed on the poster.
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Data on GGUS tickets from 2009 can be found from the WLCG Management Board (MB) index. Example: Slide 7 of the 2009-12-15 WLCG MB. At the time, the ALARMs were not drilled exhaustively but they were giving input to the GGUS development team for features' addition, enhancements, fixes and tests of the whole chain of the ALARM workflow. Related documents:
- https://twiki.cern.ch/twiki/bin/view/LCG/VoUserSupport#ALARM_tickets_quality
- https://twiki.cern.ch/twiki/bin/view/EGEE/SA1_USAG#Direct_routing_to_sites_faq
- ALARM tickets entered production with the 2008/07/03 GGUS Release. Decision meeting HERE.
The agenda of this meeting is empty
