CERN Library, AILIS and SNL invite you to the third Library Science Talk of 2003.
Some years ago the National Library of the Netherlands (aka KoninklijkeBibliotheek) developped a mission statement and a strategic marketing program. Chief financial officer Perry Moree presents the first results of this program and elaborates on the ways in which defining a marketing strategy has effected the core business of the KB. While concerning a National Library, the approach and results can of course also be analysed more generally in terms of their application to other types of libraries.