Deployment team and UKI workshop

12 Mar 2009, 10:00 → 13 Mar 2009, 16:15 Europe/London

Room 532

Jeremy Coles

- This is a workshop to: -- Improve understanding around UKI regional operations and responsibilities -- Develop GridPP deployment and operations priorities for the coming year Meeting is being held at: Blackett Laboratory, Imperial College London, SW7 2BZ

Thursday, 12 March

10:00 → 10:10 Introductions

10:10 → 11:30 What regionalisation means for us

- The on-duty tasks - Nagios and messaging - First line support

11:30 → 11:45 TEA/COFFEE BREAK

11:45 → 13:00 On-duty tasks

- The shifts and schedules - The dashboard - Alarm procedures - Ticketing sites and follow-up

13:00 → 14:00 LUNCH

14:00 → 15:00 Nagios and messaging

- The goals of common messaging - Status in the UKI - Requirements from the UKI setup - Plans and next steps -- What functionality and by when -- Who is doing what and when?

15:00 → 15:30 First-line support

- The current system - The UKI approach

15:30 → 15:50 TEA/COFFEE BREAK

15:50 → 16:30 Extended support

- The helpdesk interface - Support teams - How support teams operate

16:30 → 16:45 Summary & conclusions

Friday, 13 March

09:30 → 09:40 Review of regionalisation discussion and actions

09:40 → 09:55 DTEAM meetings

- Structure of meetings - Team membership - Areas to improve

09:55 → 10:10 Deployment/operations problems & issues

- Look back at quarterly reports - Current known areas to be followed up

10:10 → 10:30 Communications

- Use of blogs - Current status of webpages - Areas of concern - Ticketing and metrics

10:30 → 10:50 TEA/COFFEE BREAK

10:50 → 12:00 GridPP services

- What we provide - Issues with the availability/use - WMS - tBDII - User requests - UI coverage - Monitoring tools - Testing new releases (deployment strategy with less PPS interaction) - Service resilience issues - Disaster planning

12:00 → 13:00 Current concerns

- SL5 - CREAM - Experiment software areas - Memory caps - Job efficiencies - Procedures for ... removing SEs...

13:00 → 13:45 LUNCH

13:45 → 14:30 Experiment and user needs

- Site interactions with users - Review of problems from last 12 months - Areas yet to be resolved

14:30 → 15:00 Storage

15:00 → 15:20 TEA/COFFEE BREAK

15:20 → 16:00 Site tuning & improvement

- Lessons from experiment testing - Ramping up to cope with analysis needs - Upgrades and recommendations -- Best/worst performing sites

16:00 → 16:15 Conclusions & actions