USAG meeting - Theme: First plans to implement new strategy

Thursday 2 Jul 2009, 09:30 → 11:00 Europe/Zurich

28-R-006 (CERN)

User Support Advisory Group (USAG) meeting This group is, in EGEE III, the successor of the EGEE II Executive Support Committe (ESC).

Information twiki

Dial-in numbers: +41227676000 (English, Main)
Access codes: 0120516 (Leader)
0130489 (Participant)
Leader site: https://audioconf.cern.ch/call/0120516
Participant site: https://audioconf.cern.ch/call/0130489

1. Agenda approval
2. Comments on minutes from the May 28th USAG meeting [here].
3. User Support strategy issues, news since last USAG:
   1. Strategy note.
   2. New TPM Model selected at the SA1 f2f mgnt meeting of 2009-06-09.
   3. TPM OLA.
   This is the 4th of a series of USAG meetings where we are called to shape the User Support strategy in the last year of EGEE and in view of EGI.
   The first draft of a Strategy note v0.4-2 is appended as Document.

   EGI Blueprint v.3 (Dec 2008) for quick reference during these meetings.

4. Continuous user support assessment as required by MSA-1.6 via the weekly escalation reports This time: emphasis on VO Support reports.
5. Review Action List [go to point 5 of these notes.]
6. A.O.B.
   1. Report by Torsten on the Paris SSC meeting of July 1st.
   2. Re-discuss the "Recommended helpdesk". Documents 9993 and 9994>
   3. Information to VO Supporters on the membership of as per the AOB of the wlcg meeting of Thursday, June 11th.
   4. Please book in your calendars the USAG@EGEE'09 session. Here is the Agenda extract for 2009-09-23.
7. Next meeting date: Thu 27 August 2009 @ 9:30 CET ! (Algorithm: Last Thursday of the month)

Last Update: 2009-06-29 by M.Dimou

Minutes USAG_minutes_20090702.html