USAG meeting Theme: should we re-invent ourselves?

28-R--006 (CERN)



User Support Advisory Group (USAG) meeting This group is, in EGEE III, the successor of the EGEE II Executive Support Committe (ESC).

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Dial-in numbers: +41227676000 (English, Main)
Access codes: 0198612 (Leader)
0108585 (Participant)
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  1. Agenda approval
  2. Comments on the summary from the September 23rd USAG@EGEE'09 meeting [here].
  3. Continuous user support assessment as required by MSA-1.6 via the weekly escalation reports Do we need to continue doing this?
  4. Can we release the model document [here]?
  5. Are there more comments on the User Support Strategy note.
  6. After the sessions at EGEE'09 on the future of User Support do we need more USAG meetings on Strategy?
  7. New GGUS development: savannah #108708 site-ROC association on the ticket submission form.
  8. Review Action List All actions are now done as per [point 7 of these notes.]
  9. A.O.B.
    1. This item was not discussed at the meeting due to lack of time and very few participants:In addition to the imminent time-plan (appended) for Regional Dashboards (follow EGEE'09 presentation by Cyril , a nagios-ggus interface savannah #104188 and savannah 110701 new ticket type 'nagios' now enter testing period. Development is based on GGUS interface document for Grid Messaging.
  10. Next meeting date: Thursday 3 December 2009 @ 9:30 CET to bridge the October-January gap! (NB! Unusual date. Algorithm violation!)
Last Update: 2009-10-27 by M.Dimou
Regional Dashboards' milestones
The agenda of this meeting is empty