USAG meeting - Theme: Plan for a GGUS fail-safe system and important workflow changes

Thursday 10 Dec 2009, 09:30 → 11:00 Europe/Zurich

28-R-006 (CERN)

User Support Advisory Group (USAG) meeting This group is, in EGEE III, the successor of the EGEE II Executive Support Committe (ESC).

Information twiki

Dial-in numbers: +41227676000 (English, Main)
Access codes: 0123041 (Leader)
0133014 (Participant)
Leader site: https://audioconf.cern.ch/call/0123041
Participant site: https://audioconf.cern.ch/call/0133014

1. Agenda approval
2. Comments on the notes from the October 29th USAG meeting [linked from here].
3. Status of the GGUS fail-safe system development. savannah #101122
4. EGEE reviewers and some projects (ETICS, EMI) require a workflow change: tickets due to bugs should remain "On Hold" rather than "Unsolved". Discussion.
5. Continuous user support assessment as required by MSA-1.6 via the weekly escalation reports Please follow the URL in advance and report on issues arising in the meeting.
6. New TPM shift tables: Italy, Germany (with help from IberGrid). News from the Dec 1st SA1 Coord. Meeting
7. Are there more comments on the User Support Strategy note? . See input document from SA3 emailed to the the usag e-group on Nov. 5th!
8. New GGUS development: savannah #108708 site-ROC association on the ticket submission form.
9. Review Action List Point 8 in the minutes linked from here.
10. A.O.B.
    1. Final version of the New TPM model document now Released
11. Next meeting date: Thursday 21 January 2010 @ 9:30 CET (Algorithm: last Thursday of the month!)

Last Update: 2009-12-01 by M.Dimou

list of actions USAG20091210summary.txt

Minutes USAG_20091210.html

Slides 2009-12-10-usag-tpm-egi.pdf 2009-12-10-usag-tpm-egi.ppt