User Support Workshop for VOs

1 Mar 2007, 14:00 → 2 Mar 2007, 14:30 Europe/Zurich

Forschungszentrum Karlsruhe

Torsten Antoni (GGUS, INSTITUT FüR WISSENSCHAFTLICHES RECHNEN, FORSCHUNGSZENTRUM KARLSRUHE)

The aim of the workshop ist to better understand what the VO expect from the EGEE support infrastructure and how they interact with it, in order to improve the processes and workflows and to make the EGEE user support more helpful for the VO-users.

Thursday, 1 March

14:00 → 15:30 Presentation of the EGEE User Support Infrastructure

An overview of the EGEE user support infrastructure will be
given, describing the users and the supporters view of the
system.
A live demo of the system will also be included in this session.

14:00 Welcome and introduction

14:15 Overview of the EGEE support infrastructure

Slides EGEEVOUserSupport.pdf EGEEVOUserSupport.ppt

14:45 Live demo of the user support portal

15:15 Discussion

15:30 → 16:00 Coffee break

16:00 → 18:00 VO Views on User Support

Presentations from VOs giving an overview of their use of
the EGEE user support infrastructure.
The VOs are also welcome to tell us what could improve the
user support infrastructure for them and make it more useful.

16:00 User support - the CMS view

Slides CMS_User_Support.pdf CMS_User_Support.ppt

16:30 User support - the ALICE view

Slides ALICE-ggus-fzk.pdf ALICE-ggus-fzk.ppt

17:00 User support - the BIOMED view

17:30 Discussion

Friday, 2 March

09:00 → 10:30 VO Views on User Support

Presentations from VOs giving an overview of their use of the EGEE user support infrastructure. The VOs are also welcome to tell us what could improve the user support infrastructure for them and make it more useful.

09:00 User support - the ESR view

Slides esr.pdf

09:20 User support - the AUGER view - the VOCE view

Slides VOCE-AUGER5.pdf VOCE-AUGER5.ppt

09:40 User support - the COMPCHEM view

Slides EGEE-WS-germany-compchemVO-01-03-07.pdf EGEE-WS-germany-compchemVO-01-03-07.ppt

10:00 Discussion

10:30 → 11:00 Coffee break

11:00 → 12:00 Discussion of issues and topics from the VOs

continued

11:00 Proposal for VO user support working group

11:15 Discussion of issues and topics from the VOs

12:00 → 13:00 Lunch at the FZK canteen

13:00 → 14:30 Training for users and supporters

Should the participants of the workshop be interested, we can hold a hands-on training session expaining how the GGUS portal is used by supporters and users.

13:00 Training for users and supporters