Name: User Support Workshop for VOs
Start: 2007-03-01T14:00:00+01:00
End: 2007-03-02T14:30:00+01:00
Location: Forschungszentrum Karlsruhe

User Support Workshop for VOs

from Thursday, 1 March 2007 (14:00) to Friday, 2 March 2007 (14:30)

Monday, 26 February 2007
Tuesday, 27 February 2007
Wednesday, 28 February 2007
Thursday, 1 March 2007
14:00 Presentation of the EGEE User Support Infrastructure
14:00 - 15:30
Contributions

14:00 Welcome and introduction

14:15 Overview of the EGEE support infrastructure

14:45 Live demo of the user support portal

15:15 Discussion
15:30 Coffee break
Coffee break
15:30 - 16:00
16:00 VO Views on User Support
16:00 - 18:00
Contributions

16:00 User support - the CMS view

16:30 User support - the ALICE view

17:00 User support - the BIOMED view

17:30 Discussion
Friday, 2 March 2007
09:00 VO Views on User Support
09:00 - 10:30
Contributions

09:00 User support - the ESR view

09:20 User support - the AUGER view - the VOCE view

09:40 User support - the COMPCHEM view

10:00 Discussion
10:30 Coffee break
Coffee break
10:30 - 11:00
11:00 Discussion of issues and topics from the VOs
11:00 - 12:00
Contributions

11:00 Proposal for VO user support working group

11:15 Discussion of issues and topics from the VOs
12:00 Lunch at the FZK canteen
Lunch at the FZK canteen
12:00 - 13:00
13:00 Training for users and supporters
13:00 - 14:30
Contributions

13:00 Training for users and supporters