Speaker
Mr
Serge Thorn
(Serono International - Director IT Research & Innovation)
Description
The first part of the presentation will introduce QA
standards such as :
- Service Management (ITIL, ISO/IEC 20000-1/-2:2005)
- CMMi
- Quality Management ISO 9001,
- Security Management ISO 2700
The second part will present Serono implementation
choices and benefits
Author
Mr
Serge Thorn
(Serono International - Director IT Research & Innovation)