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EGEE'06

25โ€“29 Sept 2006
CICG
Europe/Zurich timezone

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Session

Industry Quality Standards

27 Sept 2006, 11:00
CICG

CICG

CICG, 17 rue de Varembรฉ, CH - 1211 Geneva 20 Switzerland

Description

This session is dedicated to the presentation of concrete
experiences and benefits of the implementation of QA
standards such us ITIL,CMMi,ISO.

Presentation materials

There are no materials yet.

  1. 109. QA standards overview and Serono implementation choices and benefits
    Mr Serge Thorn (Serono International - Director IT Research & Innovation)
    27/09/2006, 11:00
    The first part of the presentation will introduce QA standards such as : - Service Management (ITIL, ISO/IEC 20000-1/-2:2005) - CMMi - Quality Management ISO 9001, - Security Management ISO 2700 The second part will present Serono implementation choices and benefits
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  2. 221. Questions
    27/09/2006, 11:45
  3. 110. The benefits of implementing ITIL for GEANT Network Operation Center (NOC)
    Mr Silvรจre Pradella (CSSI - GEANT NOC Manager)
    27/09/2006, 11:55
    The Gร‰ANT network is a pan-European backbone which connects Europe's national research and education networks. EGEE is built on GEANT network. CSSI as industrial contractor is responsible for the operation management of the Network Operation Center (NOC). The presentation will highlight the benefits of implementing ITIL for GEANT NOC.
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  4. 222. Questions
    27/09/2006, 12:20
  5. 111. Key elements for building an IT service quality model
    Mr Jean-Francois Milhomme (Sun Micro Systems - Solution Architect)
    27/09/2006, 14:00
    The presentation will focus on lessons learnt and experience sharing for building IT services based on ITIL and Sun Operations Management Capabilities Model (OMCM)
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  6. 223. Questions
    27/09/2006, 14:30
  7. 224. CMMi level 3 certification process within Enginneering Ingegneria Informatica
    Mr Gabriele Ruffatti (Enginneering Ingegneria Informatica - Director of Research and Innovation dept)
    27/09/2006, 14:40
    The presentation will cover: - QA certification in Enginneering, reasons and objectives, - How Engineering applied QA CMMi certification to its complex organisational model (a group of 13th companies, involved in several markets from bank and finance to utility and defense, with several distinct technologies). - the concrete process followed in getting the certification.
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  8. 225. Questions
    27/09/2006, 15:10
  9. 226. Overall questions
    27/09/2006, 15:20
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