Dr Patricia Mendez Lorenzo (CERN)
Based on ITIL best practices, the support of the overall business continuity is ensured by managing and controlling the risks that could seriously affect the corresponding services. The identification of the risks and the provision of measures to mitigate or eliminate the threats in the system will play an important role in achieving the level of service required to ensure the business continuity. The CERN Service Management project is starting to put the basis towards a future risk management activity covering the services of the IT and GS departments. A formal approach will be defined to analyze the service assets, the threats and the vulnerabilities and to establish countermeasures towards the increase of the services reliability. This talk presents the ITIL principles of business continuity and risk management and it describes several practical cases applied to some of the most important IT and GS services.