Wayne Salter (CERN)
This talk will give an overview the status of business continuity at CERN currently and explain the steps that are planned to improve on this.
Dr Keith Chadwick (Fermilab)
Business Continuity Efforts at Fermilab
Dr Patricia Mendez Lorenzo (CERN)
Based on ITIL best practices, the support of the overall business continuity is ensured by managing and controlling the risks that could seriously affect the corresponding services. The identification of the risks and the provision of measures to mitigate or eliminate the threats in the system will play an important role in achieving the level of service required to ensure the business...
Dr John Gordon (Particle Physics)
In 2009 the RAL Tier-1 introduced a formal change control process as a means of driving cultural changes in the way we tested and deployed new services. Although designed from the bottom up, a mid term review found remarkable similarity with the ITIL model for change management. This talk describes how the process evolved, its impact on team culture, considers outcome metrics and discusses the...