23-27 April 2012
J. Heyrovsky Institute of Physical Chemistry
Europe/Prague timezone

Change Control at RAL

25 Apr 2012, 16:00
30m
J. Heyrovsky Institute of Physical Chemistry

J. Heyrovsky Institute of Physical Chemistry

Dolejškova 2155/3, 182 23 Prague 8, Czech Republic
Business Continuity Business Continuity

Speaker

Dr John Gordon (Particle Physics)

Description

In 2009 the RAL Tier-1 introduced a formal change control process as a means of driving cultural changes in the way we tested and deployed new services. Although designed from the bottom up, a mid term review found remarkable similarity with the ITIL model for change management. This talk describes how the process evolved, its impact on team culture, considers outcome metrics and discusses the challenges of risk mitigation and accurate risk assessment.

Primary author

Andrew Sansum (Particle Physics)

Co-author

Dr John Gordon (Particle Physics)

Presentation Materials