Speaker
Tony Chan
(Brookhaven National Laboratory)
Description
The RACF provides computing support to a broad spectrum of programs at
Brookhaven. The growth of the facility, the varying needs of the scientific
programs and the necessity for distributed computing requires the RACF to
change from a system to a service-based SLA with our end users. This
presentation describes the adjustments made by the RACF to transition to
a service-based SLA, including changes to its monitoring, alarm notification
and problem resolution policies at the facility.
Authors
Jason Smith
(Brookhaven National Laboratory)
Tony Chan
(Brookhaven National Laboratory)
Tristan Ziska
(Brookhaven National Laboratory)
