5–9 May 2008
CERN
Europe/Zurich timezone

A Service-Based SLA Model

6 May 2008, 16:50
20m
503/1-001 - Council Chamber (CERN)

503/1-001 - Council Chamber

CERN

Route de Meyrin CH-1211 Genève 23 Switzerland
162
Show room on map
Data centre management, availability, and reliability Data centre management, availability and reliability

Speaker

Tony Chan (Brookhaven National Laboratory)

Description

The RACF provides computing support to a broad spectrum of programs at Brookhaven. The growth of the facility, the varying needs of the scientific programs and the necessity for distributed computing requires the RACF to change from a system to a service-based SLA with our end users. This presentation describes the adjustments made by the RACF to transition to a service-based SLA, including changes to its monitoring, alarm notification and problem resolution policies at the facility.

Primary authors

Jason Smith (Brookhaven National Laboratory) Tony Chan (Brookhaven National Laboratory) Tristan Ziska (Brookhaven National Laboratory)

Presentation materials