EGEE'08 Istanbul

Session

Application Porting and User Support

25 Sept 2008, 16:00

Harbiye Askeri Museum

Description

To help the user community take advantage of the benefits of grid computing, EGEE provides a range of support services to its users: direct user support, Virtual Organization (VO) support, and application porting support. Through other activities, the project also provides beginner and expert training on various topics.

The Direct User Support Team indexes and reviews the available documentation to ensure users have the information they need to effectively use the grid. The VO support team provides administrative support, consultation, and tools to aid VO managers accomplish their goals.

A new feature of the EGEE project’s third phase is an Applications Porting Group to help users enable applications on the EGEE grid. Experts from the porting team work closely with application owners to understand their requirements and to identify suitable approaches, tools for the porting process and to set realistic and feasible porting scenarios. Personalized training events organized by the team ensure that application owners become expert on porting tools that are relevant for them and can quickly and efficiently perform the porting process with the help of the porting team.

In addition, the project maintains a list of high-level services (RESPECT program) that work well with gLite to help minimize the effort of moving to the grid.

The first part of the session members of the EGEE User Support Activities and their collaborators with give presentations about the services they provide, the experiences they gained, and about applications, communities and solutions they work with.

The second part of the session provides opportunity to discuss issues and various topics that are related to grid user support and application porting.

The session is useful for those who wish to port new applications to EGEE, wish to set up new VOs and/or would like to learn about tools, services, environments that are offered by the larger grid community for new and advanced grid users.

For more information on EGEE User Support services please visit http://technical.eu-egee.org/index.php?id=330. The webpage of the EGEE Application Porting team is available at http://www.lpds.sztaki.hu/gasuc. Here you can find further information about current applications, past success stories and how to apply.

331. Regional Support for the EGEE User Communities

Mr Evangelos Floros (GRNET)

25/09/2008, 16:00

EGEE spans 52 countries grouped in 12 individual regions. In EGEE-III 10 regional teams have been established under the NA4 user community support and expansion activity. Their role is twofold: to provide localized, first level, user support on issues regarding application development and grid porting and to act as liaisons between NA4 management and the local scientific communities exploiting...

339. The EGEE user support infrastructure

Torsten Antoni (GGUS, KIT-SCC)

25/09/2008, 16:20

Grid user support is a challenging task due to the distributed nature of the grid. The variety of users and Virtual Organisations adds further to the challenge. Support requests come from grid beginners, from users with specific applications, from site administrators, or from grid monitoring operators. With the GGUS infrastructure, EGEE provides a portal where users can find support in their...

337. Direct User Support in EGEE

Christos Markou (Institute of Nuclear Physics)

25/09/2008, 16:40

The DUS group is responsible for coordinating and consolidating all user-centric, application oriented support activities in EGEE. The DUS work group responsibilities is related with the daily and direct support of user requests. We present the group structure, work plan and activities within the EGEE-III project.

338. Application porting support in EGEE

Gergely Sipos (Mr.)

25/09/2008, 17:00

A new feature of the EGEE project’s third phase, is an Applications Porting Group to help users transfer applications to the EGEE grid. Experts from the porting team work closely with application owners to understand their requirements and to identify suitable approaches, tools for the porting process and to set realistic and feasible porting scenarios. Intensive workshops and personalized...