Speakers
Dr
Jason Smith
(Brookhaven National Laboratory)Ms
Mizuki Karasawa
(Brookhaven National Laboratory)
Description
The RACF provides computing support to a broad spectrum of scientific
programs at Brookhaven. The continuing growth of the facility, the diverse
needs of the scientific programs and the increasingly prominent role of
distributed computing requires the RACF to change from a system to a
service-based SLA with our user communities.
A service-based SLA allows the RACF to coordinate more efficiently the
operation, maintenance and development of the facility by mapping out a
matrix of system and service dependencies and by creating a new,
configurable alarm management layer that automates service alerts and
notification of operations staff.
This presentation describes the adjustments made by the RACF to transition
to a service-based SLA, including the integration of its monitoring software,
alarm notification mechanism and service ticket system at the facility to make
the new SLA a reality. A status update of the implementation of the new SLA
will also be reported during this presentation.
Author
Tony Chan
(Brookhaven National Laboratory)
Co-authors
Dr
Jason Smith
(Brookhaven National Laboratory)
Ms
Mizuki Karasawa
(Brookhaven National Laboratory)
Yingzi wu
(Brookhaven National Laboratory)
