USAG meeting - Theme: First plans to implement new strategy

28-R-006 (CERN)



User Support Advisory Group (USAG) meeting This group is, in EGEE III, the successor of the EGEE II Executive Support Committe (ESC).

Information twiki

Dial-in numbers: +41227676000 (English, Main)
Access codes: 0120516 (Leader)
0130489 (Participant)
Leader site:
Participant site:

  1. Agenda approval
  2. Comments on minutes from the May 28th USAG meeting [here].
  3. User Support strategy issues, news since last USAG:
    1. Strategy note.
    2. New TPM Model selected at the SA1 f2f mgnt meeting of 2009-06-09.
    3. TPM OLA.
    This is the 4th of a series of USAG meetings where we are called to shape the User Support strategy in the last year of EGEE and in view of EGI.
    The first draft of a Strategy note v0.4-2 is appended as Document.

    EGI Blueprint v.3 (Dec 2008) for quick reference during these meetings.

  4. Continuous user support assessment as required by MSA-1.6 via the weekly escalation reports This time: emphasis on VO Support reports.
  5. Review Action List [go to point 5 of these notes.]
  6. A.O.B.
    1. Report by Torsten on the Paris SSC meeting of July 1st.
    2. Re-discuss the "Recommended helpdesk". Documents 9993 and 9994>
    3. Information to VO Supporters on the membership of as per the AOB of the wlcg meeting of Thursday, June 11th.
    4. Please book in your calendars the USAG@EGEE'09 session. Here is the Agenda extract for 2009-09-23.
  7. Next meeting date: Thu 27 August 2009 @ 9:30 CET ! (Algorithm: Last Thursday of the month)
Last Update: 2009-06-29 by M.Dimou
The agenda of this meeting is empty