Speaker
T. ANTONI
(GGUS)
Description
For very large projects like the LHC Computing Grid Project (LCG) involving 8,000
scientists from all around the world, it is an indispensable requirement to have a
well organized user support. The Institute for Scientific Computing at the
Forschungszentrum Karlsruhe started implementing a Global Grid User Support (GGUS)
after official assignment of the Grid Deployment Board in March 2003. For this
purpose a web portal and a helpdesk application have been developed. As a single
entry point for all Grid related issues and problems GGUS follows the objectives of
providing news, documentation and status information about Grid resources. The user
will find forms to submit and track service requests. GGUS collaborates with
different support teams in the Grid environment like the Grid Operations Center and
the Experiment Specific Support. They can access the helpdesk system via web
interface. GGUS stores all the incoming trouble tickets and outgoing solutions in a
central database and plans to build up a knowledge base where all the information
can be offered in a structured manner.
As a prototype GGUS started operation at the Forschungszentrum Karlsruhe in October
2003 and supported local user groups of the German Tier 1 Computing Center, called
GridKa. 4 month later the GGUS system was opened for the LCG community.
The GGUS system will be explained and demonstrated. The present status of GGUS
within the LCG environment will be discussed.
