Service Management workshop - Knowledge Base KPIs

Thursday 10 November 2022 - 10:00
CERN (222/R-003)

        : Sessions
    /     : Talks
        : Breaks
10 Nov 2022
AM
10:00
Welcome at the CERN reception (building 33) - Nicole Cremel (CERN) Isabel Fernandez Gonzalez (CERN) (until 10:15) (33/R-009 - Visits Service Conference Room)
10:25
Open presentations by the participants on the use and monitoring of the Knowledge Base (until 12:30)
10:30 Firmenich - Pierre Hug (Firmenich) Angela Custodio (Firmenich)  
10:55 CERN - Isabel Fernandez Gonzalez (CERN) Nicole Cremel (CERN) Francois Perez Torres (CERN)  
11:20 Sulzer - François Cisier (Sulzer)  
11:45 Givaudan - Fredrik Holmstrom (Givaudan)  
PM
12:10 Swisscom - Iban Eguia Moraza (Swisscom)  
12:30
Lunch together - CERN Restaurant 1 - Glassbox (until 14:00)