Speaker
Torsten Antoni
(FZK)
Description
The aim of the User Support BOF is to better understand what the VO expect from the WLCG/EGEE support infrastructure and how they interact with it, in order to improve the processes and workflows and to make the EGEE user support more helpful for the VO-users.
This is a follow-up and continuation of the User Support Workshop held in Karlsruhe in March 2007.
http://indico.cern.ch/conferenceDisplay.py?confId=11905
The latest developments in the EGEE/WLCG user support will be presented.
Updates from the VOs about their support infrastructure are of course welcome.
