To help the user community take advantage of the benefits of grid computing, EGEE provides a range of support services to its users: application porting support, direct user support, regional support, Virtual Organization (VO) support. The project also provides beginner and expert training on various topics.
In this session the members of the EGEE User Support Activities and their collaborators with give presentations about the services they provide, the experiences they gained, and about the applications, communities and solutions they work with since the start of the EGEE-III project.
The session provides opportunity for new and existing users of the infrastructure to meet members of the support teams, to learn about latest advances of user services, hear about engagement of new applications and to network with each other.
Representatives of NGIs will hear about tools and processes that they can apply in EGI to provide user support services for their communities.