Description
Grid user support is a challenging task due to the distributed nature of the grid. The variety of users and Virtual Organisations adds further to the challenge. With the GGUS infrastructure, EGEE provides a portal where users can find support in their daily use of the grid. The current use of the system shows that this goal has been achieved with success. During the remainder of the EGEE-III project the focus will be on preparing for the transition to EGI.
This demo will give an overview of the functionalities of the GGUS system. During EGEE-III a number of new features have been introduced in GGUS. Direct ticket routing to sites, alarm and team tickets have been implemented to accommodate for requirements of the LHC VOs, nevertheless they could be of interest to other VOs as well. A Ticket Timeline Tool aims at giving a quick graphical overview of all tickets under the responsibility of a support unit. These and other features would be appropriately shown as a live demonstration.
