Speaker
Description
Please, visit (and apply for!) the separate page for this tutorial: https://indico.cern.ch/event/974224/
Customer reviews are a powerful source of information that can help product and service providers to better understand customers’ satisfaction and quickly react to match customers’ needs. However, as the amount of information available through customer reviews rapidly increases over time, the process of extracting business insights from data becomes more and more time-consuming. In this workshop, we will discuss how Natural Language Processing and Machine Learning techniques can help automate the process of converting collected data into actionable business insights. We will work with a real-world dataset of airline reviews and cover aspects related to data preparation as well as model selection, training and testing.
Mail: federica.lionetto@gmail.com
