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Service Management workshop - Knowledge Base KPIs
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Europe/Zurich
222/R-003 (CERN)
Description
Open discussion, where all firms will present their use of the Knowledge Base (KB) part of ServiceNow, followed by questions and comments from the participants.
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10:00
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10:15
Welcome at the CERN reception (building 33) 33/R-009 - Visits Service Conference Room
33/R-009 - Visits Service Conference Room
CERN
Esplanade des Particules 1 1217 Meyrin15Show room on mapConveners: Isabel Fernandez Gonzalez (CERN), Nicole Cremel (CERN) -
10:25
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12:30
Open presentations by the participants on the use and monitoring of the Knowledge Base 222/R-003
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10:30
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10:50
Speakers: Angela Custodio (Firmenich), Pierre Hug (Firmenich)
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10:55
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11:15
Speakers: Francois Perez Torres (CERN), Isabel Fernandez Gonzalez (CERN), Nicole Cremel (CERN)
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11:20
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11:40
Speaker: François Cisier (Sulzer)
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11:45
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12:05
Speaker: Fredrik Holmstrom (Givaudan)
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12:10
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12:30
Speaker: Iban Eguia Moraza (Swisscom)
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12:30
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14:00
Lunch together - CERN Restaurant 1 - Glassbox
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10:00
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10:15
