1-5 October 2007
Europe Congress Center
Europe/Zurich timezone

The ITIL pilot project and further investigations at FZK

2 Oct 2007, 14:35
Brussels (Europe Congress Center)


Europe Congress Center

Budapest Hungary


Achim Grindler (FZK)


To implement IT service management processes and the therefore necessary organisational structures, is a bigger project that has to be carefully evaluated. This talk will present the essential steps during the ITIL pilot project in the FZK. The main attention lies here on the service support processes, which are assisting directly the IT personnel in the process of IT service production and provisioning to the customers.

Presentation Materials