EGEE'07

Session

ETICS/EGEE: Quality assurance workshop

2 Oct 2007, 14:00

Europe Congress Center

Description

This Quality Workshop is co-organised by EGEE and ETICS (www.eu-etics.org). The 2 sessions workshop, covers the topic of "software quality assurance for the grid".

The workshop is organised as an interactive event, where participants will be asked to share their thoughts on the topic of QA in the context of Grids. To stimulate the discussions a number of interesting talks will be given. The workshop will end with a panel discussion, including all speakers.

142. Introduction to QA Workshop

Gabriel Zaquine (Unknown), Marc-Elian Begin (CERN)

02/10/2007, 14:00

143. Introduction to ITIL - Best Practices for IT Service Management

Achim Grindler (FZK)

02/10/2007, 14:10

ITIL has become the de facto standard for IT Service Management. The ITIL Framework defines Roles, Processes, Key Performance Indicators and outlines Critical Success Factors. These definitions helps every kind of IT organisation WHAT has to be implemented for IT service management in order to achieve better customer orientation, customer satisfaction and measurable service quality. In this...

144. The ITIL pilot project and further investigations at FZK

Achim Grindler (FZK)

02/10/2007, 14:35

To implement IT service management processes and the therefore necessary organisational structures, is a bigger project that has to be carefully evaluated. This talk will present the essential steps during the ITIL pilot project in the FZK. The main attention lies here on the service support processes, which are assisting directly the IT personnel in the process of IT service production and...

145. EGEE ITIL Group first works - ITIL evaluation for ENOC

Geneviève Romier (UREC/CNRS)

02/10/2007, 15:10

The presentation will describe a first study conduced within the EGEE ITIL group to evaluate the way to reach consistency between the work of the ENOC and the ITIL way of work. ENOC is the EGEE Network Operation Center, part of EGEE SA2 (Network activity). The presentation will raise which issues for the ENOC to reach ITIL?

147. ETICS Service overview

Guillermo Diez-Andino Sancho (Unknown)

02/10/2007, 16:00

146. ETICS Quality Assurance Certification Model

Mr Adriano Rippa (Engineering SpA)

02/10/2007, 16:20

148. Panel discussion

02/10/2007, 17:00