Speaker
Geneviève Romier
(UREC/CNRS)
Description
The presentation will describe a first study conduced within the EGEE ITIL group to evaluate the way to reach consistency between the work of the ENOC and the ITIL way of work.
ENOC is the EGEE Network Operation Center, part of EGEE SA2 (Network activity).
The presentation will raise which issues for the ENOC to reach ITIL?
