Speaker
Torsten Antoni
(Forschungszentrum Karlsruhe)
Description
The organization and management of the user support in a global e-science computing
infrastructure such as EGEE is one of the challenges of the grid. Given the widely
distributed nature of the organisation, and the spread of expertise for installing,
configuring, managing and troubleshooting the grid middleware services, a standard
centralized model could not be deployed in EGEE. This paper presents the model used
in EGEE for building a reliable infrastructure for user, virtual organisation and
operations support. The model for supporting a production quality infrastructure for
scientific applications will be described in detail. The advantages of the chosen
model will be presented and the possible difficulties will be discussed. We will
describe the ongoing efforts to build a worldwide grid user support infrastructure in
the framework of WLCG by achieving interoperability between the EGEE and OSG user
support systems. In this paper we will also describe a scheme of how knowledge
management can be used in grid user support and first steps towards a realisation in
the framework of the EGEE user support infrastructure.
| Submitted on behalf of Collaboration (ex, BaBar, ATLAS) | EGEE/WLCG |
|---|
Primary author
Torsten Antoni
(Forschungszentrum Karlsruhe)
Co-authors
Alistair Mills
(CERN)
Diana Bosio
(CERN)
