This session will be dedicated to providing the details of the various regional ticket systems and their interfaces and interactions with the central GGUS system. The focus of the session is on starting to build a community and finding ways to share this knowledge across the ROCs and future NGIs. As more and more NGIs will need to build their interface between the regional support infrastructure and GGUS in the near future.
The session will also describe briefly the evolution of the operations support infrastructure towards and beyond the end of the EGEE project.
A more general and detailed discussion on the future of the whole of the GGUS system and its processes and procedures will be held in another session.
Topics to be discussed in this session include: * New interface standard: Grid Messaging. * Standard ticket format. * Overlap between current ROCs and future NGIs. * Will federations continue to exist? * Experiences with supporting regional users.