Speaker
Mr
Sebastian Lopienski
(CERN)
Description
Nowadays, IT departments provide, and people use, computing services of an
increasingly heterogeneous nature. There is thus a growing need for a status display
that groups these different services and reports status and availability in a uniform
way. The Service Level Status (SLS) system addresses these needs by providing a
web-based display that dynamically shows availability, basic information and
statistics about various IT services, as well as the dependencies between them.
This paper first introduces the requirements SLS had to meet, and the main concepts
behind it, like service availability and status, Key Performance Indicators (KPIs),
sub/meta-services, and service dependencies. It then describes the SLS system
architecture, and some interesting implementation details, such as the usage of XML
Schemas. Since clear visualization of service availability and status is one of the
main goals of SLS, emphasis is put on describing the intuitive web-based user interface.
Primary author
Mr
Sebastian Lopienski
(CERN)
